Taking new referrals|Call and you get a person, not a queue|1800 770 781
Services
All servicesThe full list, grouped three ways Supported Independent LivingSupport in the home you live in Personal care and daily activitiesShowering, dressing, getting ready Household tasksCleaning, laundry, shopping, meals Community and social participationGetting out to people and places Innovative community participationWhen the usual options have not worked Group and centre based activitiesThe same faces every week Daily living and life skillsCooking, budgeting, transport Early childhood supportsChildren under nine and their family Life stages and transitionLeaving school, moving out Employment supportsFinding work and staying in it Assistance animalsDaily care and handling
Why Serenica
How it works
What happens nextFrom first call to first shift Make a referralFor yourself, family or a client For support coordinatorsScope, capacity and how we report Our response timesWhat we promise, and by when Capacity and availabilityWho we can take on right now
Insights
About
About SerenicaWho we are and how we started AccessibilityEasy Read, interpreters, large print Feedback and complaintsHow to tell us something is wrong
Call 1800 770 781
Registered NDIS provider / Sydney

Support that shows up, from people who stay.

We are a registered NDIS provider in Sydney. We help with the everyday things that make a week work, from getting up in the morning to getting out of the house. And we keep the same small team around you, so nobody is ever a stranger in your home.

Call 1800 770 781See what we help with
We heart NDIS, Registered NDIS Provider
Certified to the NDIS Practice StandardsNDIS registration number 4-LOHEV53
A support worker and a participant making dinner together in a home kitchen
100%
Worker match guarantee
If a support worker is not right for you, we change them. No cost, no notice period, no awkward conversation.
3
The size of your team
We cap it at around three workers, so you always know who is walking in.
4 hrs
To hear back from a person
Every enquiry answered by a named human, not a form receipt.
No
Lock in contracts
Change your supports or leave when you want. We hand over properly either way.
A young participant at home with his family
Who we are

A small provider, on purpose.

Serenica Support exists to do one thing properly. Put reliable people around a small number of participants, and keep them there.

Big providers fill shifts from a pool, so the person who helps you shower on Monday is not the person who does it on Thursday. We grow slower than that. We take on new participants only when we know we can staff them with people who will still be here in six months.

You meet the workers before they start. You get a say in who comes. And if the fit is wrong, you tell us and we change it, without making you feel difficult for asking.

More about how we work →
How it works

From your first call to your first shift.

No forms to fill in before you can speak to anyone. Here is the whole thing.

1
You call and describe your weekHowever it comes out. You do not need to know which supports you want, or what they are called. Working that out is our job.
2
We tell you honestly if we fitSometimes we are not the right provider, or we do not have capacity in your area. We will say so on the first call rather than string you along.
3
You meet your workers before they startYou get a say in who comes into your home. If the first person is not right, we bring you someone else.
4
We put it in writing, then we startA service agreement in plain language, so you know exactly what you are getting, what it costs, and how to leave if you want to.
A support worker sitting and talking with a young man who uses a wheelchair
What we do

What do you need a hand with?

Three kinds of support, eleven services underneath them. If you are not sure which one fits, call us and describe your week in your own words.

A family in their kitchen together, the father using a wheelchair

At home

Personal care, household tasks and Supported Independent Living. The everyday things, done the way you like them done.

See home supports →
A participant out in the community with a support worker

Out in the world

Getting to the people, places and activities that make a week worth having, with someone alongside who makes it easier.

See community supports →
A young man preparing food in a kitchen

Building toward something

Life skills, work, and the big transitions. This is the support aimed at you needing us less.

See skills and work →

Registered and certified for eleven NDIS support types. We list every registration group we are approved for, with the group number, so you can check us on the NDIS Commission register before you commit.

See all eleven
Friends walking and laughing together in a park, one of them using a wheelchair
We heart NDIS, Registered NDIS Provider

Look us up on the NDIS Commission register before you commit.

Registration

Registered with the NDIS Commission, and we publish exactly what for.

Registration is granted per support type rather than as a blanket approval. Plenty of providers say they are registered and leave it there. We publish every registration group we hold, with its number, so you can check us on the Commission register instead of taking our word for it.

Registration groups11 published in full
Service areaSydney metropolitan
Taking referralsYes, right now
See all eleven groups Check us on the NDIS register

Serenica Support is a registered NDIS provider. We are not affiliated with, endorsed by, or acting on behalf of the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission. Nothing on this site is advice about your plan, and no support is described as NDIS approved or guaranteed to be funded.

Insights

The NDIS, explained without the jargon.

Short guides for participants and families in Sydney, written by people who deliver supports rather than by a marketing department.

Rule changes

Your SIL provider must now be registered

From 1 July 2026, Supported Independent Living providers have to be registered with the NDIS Commission. How to check yours in about two minutes.

Read the guide →
Choosing a provider

Eight questions worth asking any NDIS provider

Most provider websites say the same eight things. These are the questions that actually separate them, and what a good answer sounds like.

Read the guide →
How the NDIS works

What an NDIS registration audit actually involves

Certified means an approved auditor came in and checked how the business really runs. The two stages, the participant interviews, and the three year cycle.

Read the guide →
Talk to us

Not sure what you need yet?

Most people are not, and that is completely normal. Call us and describe the situation however it comes out, even if it is messy. Working out which supports fit is our job, not yours.

We can arrange an interpreter, or send anything on this site in Easy Read, at no cost to you.

Speak to a person
1800 770 781
info@serenicasupport.com.au
Suite 17, 89 to 97 Jones Street
Ultimo NSW 2007