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130
Getting out

Assistance animals

An assistance animal changes what is possible. Looking after one is also real work, and that part is easy to underestimate.

130 Registration groupSydney metropolitanCare and handling
We heart NDIS, Registered NDIS Provider
Certified to the NDIS Practice StandardsNDIS registration number 4-LOHEV53
Workers briefed firstYour animal’s commands, routine and boundaries are covered before anyone starts.
Working, not a petEvery worker on your team understands the difference and behaves accordingly.
Paperwork includedAccreditation and public access requirements are part of the support, not your problem alone.

What it actually looks like

Practical support so the animal stays well, stays working, and stays a help rather than another thing on your list.

  • Daily care, feeding, grooming and exercise
  • Keeping up training and handling routines
  • Getting to the vet and staying on top of health checks
  • Managing the paperwork, accreditation and public access requirements
  • Support out in public while you and the animal work together
  • Sorting out equipment, supplies and the running costs side of it
Support workers coming into your home need to know that this animal is working, not a pet to be distracted. That is part of how we brief anyone on your team before they start.

The animal is part of your household

Your animal’s routine, commands and boundaries go into the same notes as everything else about how you want support delivered. Nobody arrives and works it out on the day.

If the running costs and admin are the part getting away from you, say so. That is a legitimate use of this support and it is the part people most often try to absorb themselves.

What we support

  • Daily care, feeding, grooming and exercise.
  • Maintaining training and handling routines.
  • Vet visits and health checks.
  • Accreditation, paperwork and public access.

What we do not

  • Breed animals.
  • Train or qualify assistance animals.
  • Accredit animals for public access.
  • Provide veterinary care.

Registration group 130, Assistance animals, including dog guides. Serenica Support is certified against the NDIS Practice Standards. We support the care and handling of an assistance animal. We do not breed, train or accredit animals.

Who it is usually for

People whose plan includes assistance animal supports, whether you already have an animal or are preparing for one.

Common questions

I do not have an animal yet. Is this still useful?Yes. Preparing for one is a large part of the work, and getting the household and the routine ready before the animal arrives makes the first months far easier.
Will workers know how to behave around my animal?They are briefed before they start, using your instructions rather than general advice. If someone gets it wrong, tell us and it gets corrected.
Can you help with the accreditation paperwork?Yes. Public access requirements and renewals are administrative work, and administrative work is a fair thing to need help with.
Does my plan cover the animal’s costs?That depends on your plan and how it is written. We will look at it with you honestly rather than assume, and we will say if we think something is not funded.

Related supports

Community participationGroup 125 →Personal careGroup 107 →Household tasksGroup 120 →

Tell us about your animal.

And where the routine is getting hard to keep up. That is usually where the support is worth the most.

See what happens after you call →

No forms, no obligation
1800 770 781
Monday to Friday, 9am to 5pm
info@serenicasupport.com.au
Suite 17, 89 to 97 Jones Street, Ultimo NSW 2007