NDIS provider in Sydney

What we cover across Sydney

We take referrals across Sydney metropolitan. In practice that means the inner city, the inner west, western Sydney, the south west, the north shore, the hills and the shire. Our office is in Ultimo, and workers are matched to where you actually live rather than dispatched from a central pool.

We currently have capacity across all of it, and all eleven of our services are open to new referrals. You do not have to take our word for that. The capacity page is reviewed every Monday and carries the date, so you can check before you call.

Where in Sydney we work

Every area below has its own page with what we actually deliver there, and we are taking referrals in all of them right now. If your suburb is not listed, it does not mean we cannot help, it means we have not written the page yet. Call and ask.

The supports we are registered for

Registration is granted per support type rather than as a blanket approval. We hold eleven registration groups and publish every one with its number, so you can check us on the NDIS Commission register before you commit. If you are not sure what the numbers mean, we wrote a guide to reading registration groups.

What a week of support actually looks like

Provider websites describe services in the abstract. It is more useful to describe a week, because that is the unit people actually live in.

For most participants we support in Sydney, the week is built around a small number of fixed points. A morning routine two or three days a week, where the same worker arrives at the same time and helps with showering, dressing and getting out the door. A block of household support, usually a couple of hours, that stops the washing and the shopping from piling up. And one or two community outings, which might be a swimming session, a shift at a volunteer job, or simply getting to the shops and back without it becoming an ordeal.

Around those fixed points sit the things that vary. Appointments that move. A week where someone is unwell and needs more. A week where family are visiting and needs drop away. The point of capping a team at around three workers is that those variations get absorbed by people who already know the household, rather than triggering a new stranger each time.

Shifts are typically two hours or longer. Short regular visits usually work better than large infrequent blocks, because the things that make a week hard, the laundry and the meals and the getting out of the house, do not accumulate politely in fortnightly instalments.

What it costs and how it gets paid

Supports are charged against your NDIS plan at or below the price limits published by the NDIA in the Pricing Arrangements and Price Limits. Those limits are set nationally and updated periodically, and no registered provider is permitted to charge above them for a given support item.

How the invoice reaches us depends on how your plan is managed. If you are agency managed, we claim directly from the NDIA and you see nothing. If you are plan managed, we invoice your plan manager. If you are self managed, we invoice you. All three are fine and none of them change the support you get.

What is worth understanding is that the same shift can legitimately be invoiced at different amounts depending on the day and time, because weekday, evening, Saturday, Sunday and public holiday rates differ. Travel and some other items can also appear. We wrote a full explanation in how NDIS price limits work, including how to check an invoice line by line.

What makes us different from the other Sydney providers

Most provider websites say the same eight things. These are the ones we are willing to put in writing.

The three worker cap is the one that costs us most and matters most. It means we grow slower than we could, because we will not take a participant we cannot staff with people likely to still be here in six months. Continuity is not a nice extra in this work. It is the difference between a support worker who notices you are not yourself today and one who is reading your file in the car.

How to start

No forms to fill in before you can speak to anyone. Call and describe your week however it comes out, even if it is messy. Working out which supports fit is our job, not yours.

On that first call we will tell you honestly whether we are the right provider. Sometimes we are not, either because what you need sits outside our registration groups or because another provider is genuinely better placed. We would rather say that in the first ten minutes than three months in.

If we are a fit, you meet the workers before anything starts, we put the arrangement in writing in plain language, and we begin. The whole sequence is set out on what happens next, and you can make a referral for yourself, a family member or a client.

We can arrange an interpreter at no cost to you, and send anything on this site in Easy Read or large print. Details are on the accessibility page.

For support coordinators

Scope, real capacity, escalation paths and reporting detail sit on the support coordinators page, along with our response times in writing. We are open across every service and every area at present.

Two things coordinators tell us they value. First, we answer within four hours on a business day, including when the answer is no. Second, our capacity page is dated, so you are not ringing around to find out who can actually take a referral this month. If you want the questions worth asking any new provider, including us, they are in this guide.

Common questions