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Services
All servicesThe full list, grouped three ways Supported Independent LivingSupport in the home you live in Personal care and daily activitiesShowering, dressing, getting ready Household tasksCleaning, laundry, shopping, meals Community and social participationGetting out to people and places Innovative community participationWhen the usual options have not worked Group and centre based activitiesThe same faces every week Daily living and life skillsCooking, budgeting, transport Early childhood supportsChildren under nine and their family Life stages and transitionLeaving school, moving out Employment supportsFinding work and staying in it Assistance animalsDaily care and handling
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What happens nextFrom first call to first shift Make a referralFor yourself, family or a client For support coordinatorsScope, capacity and how we report Our response timesWhat we promise, and by when Capacity and availabilityWho we can take on right now
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115
At home

Supported Independent Living

Your home, your rules, your routine. We are there for the parts that are hard, and out of the way for the parts that are not.

115 Registration groupNDIS registeredSydney metropolitanAccepting referrals
We heart NDIS, Registered NDIS Provider
Certified to the NDIS Practice StandardsNDIS registration number 4-LOHEV53
Three workers, not thirtyWe cap the team around each home so you are not meeting a stranger on a Sunday night.
You meet them firstNobody starts in your home before you have met them and said yes.
Quoted in writingYou see the whole roster and the whole number before anything is signed.

What it actually looks like

Supported Independent Living, or SIL, means having support workers in the home where you live. Sometimes that is a house you share with one or two other people. Sometimes it is your own place. Either way it is your home, not a facility, and it should feel like one.

  • Help with getting up, getting ready and getting to bed
  • Cooking, cleaning and keeping the house running
  • Managing appointments, medication prompts and everyday admin
  • Overnight support, active or sleepover, where your plan funds it
  • Being around when you want company, and giving you space when you do not
The first question people ask is who is going to be in my house. It is the right question, and it is the one we take most seriously.

How we handle the team

We keep the group of workers around each home deliberately small and deliberately steady. You meet them before they start. You get a say in who stays. If someone is not the right fit for you, tell us and we change it without turning it into a negotiation.

That is easier for a provider our size than a large one, and it is a large part of why Serenica is built the way it is.

What SIL covers

  • Daily living support in the home you live in.
  • Overnight support, active or sleepover.
  • Shared arrangements or an individual place.
  • Coordination of the day to day running of the house.

What it does not

  • Rent, board or the cost of the property itself.
  • Support Coordination, which we are not registered for.
  • Therapy or clinical services.
  • High intensity supports outside our registration.

Registration group 115, Supported Independent Living. Serenica Support is a registered NDIS provider. You can check any provider on the NDIS Commission register before you sign anything.

Who it is usually for

People whose plan includes daily living support in a shared or individual home. It is often the right fit when someone is moving out of the family home for the first time, leaving hospital or a group setting, or when the current arrangement has stopped working.

What it costs

SIL is quoted, not priced off a menu. We build the roster with you and your plan manager or coordinator, put the numbers in writing, and you see the whole thing before anything is signed. If a quote does not stack up against your plan we will say so rather than let you find out later.

Common questions

Can I choose who I live with?Where we are matching people into a shared home, yes. We will not put someone into a house because a bed is empty. Compatibility is the whole thing in SIL and getting it wrong is expensive for everybody.
What if I want to change a worker?Say so. We will change it. You do not need to justify it and it will not affect how you are treated afterwards.
Do I have to sign a long contract?No lock in contracts. If Serenica is not working for you, you are free to leave, and we will help with the handover rather than make it difficult.
How quickly can you start?We are accepting referrals in this service now. Realistically, expect a meeting within a week and a start date agreed at that meeting.

Related supports

Personal careGroup 107 →Household tasksGroup 120 →Daily living and life skillsGroup 117 →

Want to talk it through?

Tell us about the living situation as it is right now, including the bits that are not working. We will come and meet you, and we will be straight about whether we are the right provider for it.

See what happens after you call →

No forms, no obligation
1800 770 781
Monday to Friday, 9am to 5pm
info@serenicasupport.com.au
Suite 17, 89 to 97 Jones Street, Ultimo NSW 2007