The NDIS, explained without the jargon.
Short, honest guides for participants, families and support coordinators in Sydney. Written by people who deliver supports, not by a marketing department.
New: what an NDIS registration audit actually involves
Providers say certified as though it were a badge you apply for. It is not. Verification versus certification, the two audit stages, the participant interviews, and the three year cycle that follows.
Written for us by Veyora, the NDIS registration and compliance consultancy that prepared Serenica for certification. Read the article
The three most people read first
Your SIL provider must now be registered. Here is how to check yours.
From 1 July 2026, Supported Independent Living providers have to be registered with the NDIS Commission. What that means for you, and how to look a provider up in about two minutes.
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Eight questions worth asking any NDIS provider in Sydney
Most provider websites say the same eight things. These are the questions that actually separate them, and the answers you should be listening for.
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NDIS registration groups explained, and why the numbers matter
115, 107, 120. The numbers on a provider’s registration tell you exactly what they are allowed to deliver. Here is how to read them.
Read the guide →Picking a provider, and leaving one
Registered or unregistered? What the difference actually means for you
Which one your plan lets you use, what unregistered providers can and cannot do, and what changed under mandatory registration in 2026.
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How to change NDIS providers without losing your supports
Notice periods, what transfers and what does not, and how to make the handover without a gap. Changing providers is normal, and you do not need a reason.
Read the guide →The parts people find confusing
What is Supported Independent Living?
SIL is the support, not the house. What the funding actually pays for, what it does not, who it is for, and how the roster of care decides the money.
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SIL, SDA and ILO: the three housing supports
SIL funds the support. SDA funds the house. ILO funds an arrangement you design. Most people asking about NDIS housing want one of the first two.
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SIL vacancies: how to find one, and how to judge it
A listing tells you a room is free. It tells you nothing about the household. The questions to ask about the other residents, the roster and the tenancy.
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Support coordinator, LAC or plan manager? Who does what
Three roles that sound similar and do very different jobs. How to tell which one you already have, and which one you actually need.
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NDIS household tasks: what is covered and what is not
Cleaning, laundry, shopping and meals are funded. Gardening, repairs and the groceries themselves are not. Here is exactly where the line sits.
Read the guide →How NDIS price limits work, and how to check what you are being charged
Why the same shift can be invoiced at different amounts, what else can legitimately appear on an invoice, and how to check it line by line.
Read the guide →NDIS worker screening, and how to check the person in your home has it
What the check actually covers, how long a clearance lasts, and the wording to use when you ask. You are allowed to ask.
Read the guide →Starting out, and sending referrals
Early childhood supports: what to expect, and how to choose
You do not always need a diagnosis to start. What family centred practice and the key worker model should look like, and twelve questions worth asking.
Read the guide →What support coordinators should ask before sending a referral
Twelve questions that separate providers. Scope, real capacity, escalation, and the answers that should make you stop and look elsewhere.
Read the guide →Something you want explained?
Ask us. If it is a good question, we will write it up so the next person does not have to ask. We would rather answer it once properly than have three people guess.