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Insights / How the NDIS works

NDIS household tasks: what is covered and what is not

Household tasks is one of the simplest supports in the scheme and one of the most commonly underused. Most of the confusion comes down to a single question: where does help with your disability end and ordinary housework begin?

Group 120 Household tasks
Home›Insights›NDIS household tasks explained
It is about the barrierFunding covers tasks you cannot do because of your disability, not housework in general.
Two hours is a normal bookingYou do not need a large block. Short regular visits are often the most useful shape.
With you, or for youSome people want company while it gets done. Some want the house back. Both are legitimate.

What household tasks funding is

Household tasks sits in the Core Supports part of a plan, under assistance with daily life. It funds a support worker to help with the practical running of your home where your disability makes those tasks difficult or unsafe to do yourself.

It is deliberately mundane. Nobody writes inspirational material about laundry. But when the washing is three loads deep and the fridge is empty, everything else in the week gets harder, and this is the support that stops that spiral.

People are particular about their homes and they should be. The job is to leave the place how you want it, not how a checklist says a house should look.

What is usually covered

  • Cleaning, vacuuming, bathrooms and general tidying
  • Washing, drying, folding and putting clothes away
  • Grocery shopping, either with you or from your list
  • Meal planning, cooking, and batch preparing food for the week
  • Changing linen, taking out bins and the jobs that never quite get done
  • Keeping on top of bills, mail and household paperwork
  • Basic tidying of outdoor areas where that is part of keeping the home safe

What is usually not covered

Typically funded

  • Regular cleaning and laundry.
  • Shopping and meal preparation.
  • Linen, bins and routine jobs.
  • Household admin and paperwork.

Typically not funded

  • Trade work, repairs or renovations.
  • Gardening and lawn maintenance.
  • Heavy or hazardous cleaning.
  • Anything needing a licensed contractor.

Two more that catch people out. The scheme funds supports related to your disability, so tasks for other adults in the household are generally not covered, and neither is the cost of the groceries themselves. A worker can do your shopping. You still pay for the shopping.

The test that decides most cases

When something is borderline, the question is usually some version of: would you be able to do this yourself if not for your disability, and is the help reasonable and necessary as a result?

Everyone has to clean their house. The NDIS does not fund housework because housework is tedious. It funds it where a disability means you cannot do it, or cannot do it safely, or where doing it costs you the energy you need for everything else in the day. That last point is legitimate and frequently understated by participants who feel they should be coping.

If you are not sure whether something is in scope, ask before you assume it is not. Providers deal with these edge cases constantly, and a decent one will tell you honestly rather than quietly billing something questionable to your plan.

How many hours is realistic

There is no standard number. What works is describing which jobs are actually getting away from you and letting someone work out how long that honestly takes, rather than guessing at a figure before the conversation starts.

01List what is slippingNot everything you would like done. The specific things that are not happening and are causing problems.
02Time it honestlyA proper clean of a two bedroom unit is not twenty minutes. Neither is it a full day.
03Pick a rhythmTwo hours weekly usually beats a four hour block fortnightly, because things do not get the chance to pile up.
04Review itIf your plan funds more than you are using, a good provider tells you rather than letting it quietly expire.

How it differs from personal care and life skills

These three get mixed up constantly, and the difference matters because they are funded separately.

Household tasks
Group 120The work of running the home gets done
Personal care
Group 107Help with your body, not your house
Daily living and life skills
Group 117Learning to do it yourself over time

The distinction between the first and the third is worth understanding. Household tasks is about the job getting done. Daily living and life skills is about you learning to do it, which means it looks slower and messier in the short term because that is the point. Plenty of people have both, for different tasks.

Getting the most out of it

Three things make the difference between this support working and not.

First, write down how you like things done. Not as a complaint, as a standard. Where the cleaning products live, which cupboard the plates go in, what never gets moved. A provider worth using records that and every worker follows it, so you are not retraining someone every fortnight.

Second, ask for the same person. Continuity is the only reason your preferences stick. If a provider cannot tell you who is coming next week, your standards will reset every visit.

Third, say something the first time it is done wrong. It should get fixed in the notes rather than in one conversation with one worker who then leaves.

This is general information, not advice about your plan. What your plan funds depends on your circumstances and your goals. For questions about your own plan, talk to your support coordinator, your local area coordinator, or the NDIA on 1800 800 110.

Where to check this yourselfThe NDIA publishes guidance on assistance with daily life and what makes a support reasonable and necessary at ndis.gov.au. Rules and price arrangements change, so confirm current requirements there rather than relying on any provider website, including ours.

Read next

Tell us what is piling up.

We will work out how many hours that honestly takes, and whether your plan already funds more than you are using.

See how we deliver household tasks →

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